Merchandise is shipped directly from Shreveport,LA with UPS ground shipping. After payment is received it will go through a same day processing period. Once that processing phase is done you should be expecting your package within 2 to 5 business days depending on where you are located. Remember this does not include weekends and holidays. Customers include a address including apartment number if applicable. Our return policy includes: no refunds on any merchandise unless we have made a mistake with your order. Exchanges on all merchandise will only taken if we are contacted with in 3 business days of receiving the merchandise.